Last Updated: June 14, 2026
Ordering and Shipping
Q: Do you offer free shipping?
A: Yes. Every order shipped to an address within the contiguous United States receives free standard shipping. There is no minimum purchase amount required. You will not be charged any handling fees or fuel surcharges.
Q: Where do you ship?
A: We ship only to the 48 contiguous United States. We do not ship to Alaska, Hawaii, PO boxes, APO/FPO addresses, or any territory of the United States (such as Puerto Rico, Guam, or the US Virgin Islands). We do not offer international shipping to any country outside the United States.
Q: How long does delivery take?
A: Delivery takes 3 to 6 business days after your order has been prepared for shipment. Before that, we need 1 to 2 business days to process and pack your order. In total, you can expect to receive your order approximately 4 to 8 business days after you place it, depending on the carrier and your location.
Q: How do I track my order?
A: Once your order has been shipped, you will receive an email containing a tracking number and a link to the carrier’s tracking page. You can use this link to see the current status and estimated delivery date of your package. Please note that tracking information may take up to 24 hours to update after the carrier receives your package.
Q: Can I change my shipping address after placing an order?
A: No. Once an order has been confirmed, we cannot modify the shipping address. Please review your address carefully before completing your purchase. If a package is returned to us because you provided an incorrect address, we will contact you to arrange re-shipment. Re-shipment may require you to pay shipping charges again.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal. We do not accept American Express, Discover, cash, checks, money orders, or buy-now-pay-later services.
Returns and Refunds
Q: What is your return policy?
A: You may return an item within 30 calendar days of receiving it, but only if the item has a quality issue such as a manufacturing defect or damage that occurred before delivery. The item must be unused, unworn, and in its original packaging with all tags attached. We do not accept returns for change of mind, wrong size selection, or normal wear and tear.
Q: How do I start a return?
A: Send an email to info@dfynesshop.sbs within 30 days of receiving your order. Your email must include your order number, the name of the item you wish to return, a clear photo showing the quality issue, and a brief description of the problem. We will review your request and, if approved, send you a prepaid return shipping label and instructions.
Q: Do I have to pay for return shipping?
A: No. For approved returns, we provide a prepaid return shipping label at no cost to you. There are no restocking fees or other deductions from your refund.
Q: How long does a refund take?
A: After we receive your returned item, we inspect it within 1 to 2 business days. Once approved, we process the refund to your original payment method. After we process the refund, your bank or credit card provider typically takes an additional 7 to 10 business days to post the refund to your account. If you have not seen the refund after 15 business days, please contact your bank first, then reach out to us.
Q: Will I receive a full refund?
A: Yes. If your return is approved, you will receive a full refund of the purchase price you paid for the returned item. Since we offer free shipping on all orders, there are no shipping charges to deduct.
Products
Q: What type of products do you sell?
A: We sell activewear and gym clothing for fitness training. Our product categories include shorts, joggers, leggings, sports bras, t-shirts, tank tops, hoodies, sweatshirts, jackets, socks, and underwear. All products are designed for athletic use.
Q: Are your products authentic?
A: Yes. All products sold on this website are obtained from verified suppliers and manufacturers. We do not sell counterfeit or imitation goods.
Q: Where are your products made?
A: Our products are sourced from multiple manufacturing facilities located in different countries. The country of origin may vary by product. Specific origin information, if available, can be found on the individual product detail page. All facilities are required to meet our minimum quality standards.
Q: Do you have size charts?
A: Yes. Size charts are available on each individual product page. Please refer to the specific chart for that product, as sizing may vary between different product lines. We recommend measuring yourself and comparing your measurements to the chart before selecting a size.
Q: What if the item I receive is damaged?
A: If you receive an item that is damaged, stained, or has a manufacturing defect, please contact us immediately at info@dfynesshop.sbs within 7 days of delivery. Include your order number and clear photos of the damage. We will arrange a free return and send you a replacement or issue a full refund.
Customer Support
Q: How do I contact customer support?
A: You can contact us by email at info@dfynesshop.sbs or by phone at +1 (404) 820-4938. Email is recommended for return requests and non-urgent questions. Phone is available for urgent matters during business hours.
Q: What are your customer service hours?
A: Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM Eastern Time. We are closed on Saturdays, Sundays, and federal holidays. Emails received outside of business hours will be answered on the next business day.
Q: How quickly will you respond to my email?
A: We typically respond to all email inquiries within one business day. During high-volume periods, it may take up to two business days. If you have not received a response after two business days, please check your spam folder and then contact us again.
Q: Can I return an item without contacting you first?
A: No. You must contact us at info@dfynesshop.sbs and receive a return authorization before sending any item back. Returns sent without prior authorization will not be processed and will not be refunded.
Q: Do you offer exchanges?
A: We do not offer direct exchanges. If you need a different size or color, please return the original item following our return process, and place a new order for the desired item separately.