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Contact Us

Last Updated: June 14, 2026

How to Contact Customer Service
If you have any questions, concerns, or issues related to this website or an order you have placed, please use one of the following methods to contact us.

Email (Recommended for Order and Return Issues)
Send an email to info@dfynesshop.sbs. Email is the best way to reach us for the following types of inquiries:

  • Order status questions

  • Return requests

  • Product information questions

  • Shipping or delivery issues

  • Privacy or data requests

We typically respond to emails within one business day. To help us respond faster, please include your order number (if applicable) and a clear description of your question or issue in your email. For return requests, please also attach a clear photo showing the quality issue.

Phone (Recommended for Urgent Inquiries)
Call us at +1 (404) 820-4938. Phone support is available for urgent matters that require immediate assistance. Please have your order number ready before calling.

Phone Support Hours
Monday through Friday: 9:00 AM to 6:00 PM Eastern Time
Saturday and Sunday: Closed
Federal holidays: Closed

If you call outside of business hours, please leave a voicemail with your name, phone number, order number (if applicable), and a brief message. We will return your call on the next business day.

Mailing Address for Correspondence and Returns
For written correspondence, legal notices, or return shipments, please use the following address:
7025 Higgins Rd, Laytonsville, MD 20882, United States

What to Include When You Contact Us
To help us assist you efficiently, please include the following information whenever possible:

  • Your full name

  • Your order number (if you have already placed an order)

  • The email address you used when placing the order

  • A clear, detailed description of your question or issue

  • For return requests: a photo showing the quality issue

Response Times

  • Email inquiries: Within 1 business day

  • Phone calls during business hours: Immediate (if available) or call back within 2 hours

  • Voicemails: Returned within 1 business day

  • Written correspondence by mail: Within 10 business days of receipt

Unauthorized Contact Methods
We do not offer customer support through social media messaging (including Instagram, Facebook, or TikTok direct messages) or through third-party chat apps. Please use only the email address and phone number listed above to ensure your inquiry is received and handled properly.